Shipping & Delivery
At Roseniq, we work hard to process and deliver your order as efficiently as possible.
Order delivery consists of two stages: processing time and shipping time.
Processing Time
After your order has been placed and payment has been successfully received, your order will normally be prepared for dispatch within 72 hours.
Processing may include:
- Order verification
- Product preparation
- Quality checks
- Packaging
- Dispatch preparation
Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.
Estimated Shipping Time
Once your order has been dispatched, estimated delivery times are:
| Destination | Estimated Delivery Time |
|---|---|
| United States & Canada | 2–4 weeks |
| Australia & New Zealand | 2–4 weeks |
| United Kingdom & Europe | 2–4 weeks |
| Other Countries & Regions | 2–5 weeks |
These delivery times are estimates rather than guarantees.
Delivery may occasionally take longer due to customs processing, carrier delays, weather conditions, local holidays, high shipping volumes, or other circumstances outside our control.
Tracking Your Order
When tracking information is available, you will receive tracking details after your order has been shipped.
Please note that tracking information may not update immediately. In some cases, it can take several days after dispatch before the carrier displays accurate tracking information.
If your tracking information has not updated for an extended period, please contact us at support@roseniq.com.
Multiple Packages
Some orders may contain products stored at different fulfillment locations.
As a result, your order may occasionally be shipped in more than one package and the packages may arrive at different times.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
Shipping Delays
During periods of high order volume, delivery may take longer than usual.
International shipments may also experience delays due to customs inspections or local delivery conditions.
While we always aim to deliver orders within the estimated timeframes, Roseniq cannot guarantee a specific delivery date.
Incorrect or Incomplete Address
Customers are responsible for entering a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us at support@roseniq.com as soon as possible.
We will do our best to update your details if the order has not yet been processed or shipped.
Once an order has been dispatched, we may no longer be able to change the shipping address.
Roseniq cannot be held responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.
Order Changes
If you need to make a change to your order, please contact us within 24 hours of placing your order at:
We will do our best to assist you.
However, if your order has already been processed or shipped, changes or cancellations may no longer be possible.
Lost or Damaged Packages
If your package appears to have been lost during transit or arrives damaged, please contact us at support@roseniq.com.
Please include:
- Your order number
- A description of the issue
- Photos of the package and product if the order arrived damaged
We will review the situation and provide an appropriate solution where applicable.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by your local authorities.
Any such charges are determined by the destination country and are generally the responsibility of the recipient unless otherwise indicated during checkout.
Customs clearance may also affect delivery times.
For any shipping questions, contact us at support@roseniq.com.