Privacy Notice
At Roseniq, we respect your privacy and are committed to protecting your personal information.
This Privacy Notice explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, contact us, or otherwise interact with our services.
Information We Collect
When you use Roseniq, we may collect information including:
Information You Provide
This may include:
- Your name
- Email address
- Phone number
- Billing information
- Shipping information
- Order information
- Customer service communications
- Product reviews or other content you choose to submit
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Website interactions
- Approximate location
- Cookie and analytics information
Payment Information
Payments may be processed through third-party payment providers.
Depending on the payment method you choose, your payment provider may collect information necessary to complete your transaction.
Roseniq does not necessarily receive or store your complete payment card details.
How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Process payments
- Deliver products
- Send order confirmations and shipping updates
- Provide customer support
- Process returns and refunds
- Detect and prevent fraud
- Improve our website and services
- Understand how customers use our website
- Personalize your shopping experience
- Provide relevant marketing where permitted
- Maintain the security of our services
- Comply with applicable legal obligations
Cookies and Similar Technologies
Roseniq may use cookies, pixels, analytics tools, and similar technologies to operate and improve our website.
These technologies may be used to:
- Keep our website functioning properly
- Remember your preferences
- Maintain your shopping cart
- Understand how visitors use our website
- Measure website performance
- Analyze advertising effectiveness
- Personalize content and marketing
You can usually control or disable cookies through your browser settings.
Disabling certain cookies may affect some website features.
How We Share Information
We may share information with service providers that help us operate our online store, such as:
- Payment processors
- Shipping and logistics providers
- E-commerce service providers
- Website hosting providers
- Customer service providers
- Analytics providers
- Marketing and advertising providers
- Fraud prevention and security providers
We may also disclose information when reasonably necessary to:
- Comply with applicable laws
- Respond to lawful requests
- Protect our rights
- Prevent fraud or abuse
- Protect customers or other individuals
We do not disclose personal information simply for unrelated purposes without an appropriate legal basis.
International Processing
Our website and service providers may operate in different countries.
As a result, personal information may be processed or stored outside your country or region.
Where required, appropriate safeguards may be used to protect personal information transferred internationally.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Completing transactions
- Providing customer support
- Maintaining business records
- Preventing fraud
- Resolving disputes
- Meeting applicable legal requirements
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to your information
- Request correction of inaccurate information
- Request deletion of certain information
- Restrict certain uses of your information
- Object to certain processing
- Withdraw consent where applicable
- Request a copy of your information
- Opt out of certain marketing communications
Some rights may be subject to exceptions under applicable law.
To submit a privacy-related request, contact:
We may need to verify your identity before completing certain requests.
Marketing Communications
If you receive promotional emails from Roseniq, you may unsubscribe at any time using the unsubscribe option provided in the email.
Even after unsubscribing from marketing communications, you may continue to receive transactional communications related to:
- Orders
- Payments
- Shipping
- Returns
- Customer service
- Security
Children's Privacy
Roseniq is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact support@roseniq.com.
Data Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information.
However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Changes to This Privacy Notice
We may update this Privacy Notice when our practices, services, or legal obligations change.
Any updated Privacy Notice will be posted on this page.
Contact Us
For questions about this Privacy Notice or your personal information, contact: