FAQ
What is Roseniq?
Roseniq is an online beauty and personal care store offering products across skincare, beauty, hair care, body care, personal care, beauty tools, accessories, and related categories.
How can I contact Roseniq?
You can contact our customer support team at:
We aim to respond within 1–3 business days.
How long does it take to process my order?
Orders are normally processed within 72 hours after your order has been placed and payment has been successfully received.
During holidays, promotional periods, or periods of unusually high demand, processing may take longer.
How long does delivery take?
Estimated delivery times are:
- United States & Canada: 2–4 weeks
- Australia & New Zealand: 2–4 weeks
- United Kingdom & Europe: 2–4 weeks
- Other countries and regions: 2–5 weeks
These timeframes are estimates and may be affected by customs, local carriers, holidays, weather, or other circumstances outside our control.
How do I track my order?
When tracking is available, tracking information will be provided after your order has been shipped.
Please allow several days for tracking information to begin updating.
Why hasn't my tracking information updated?
It can take several days after dispatch for a shipping carrier to scan the package and update its tracking system.
If your tracking has not updated for an extended period, contact us at support@roseniq.com.
Why did I receive only part of my order?
Some products may be fulfilled from different locations.
If this happens, your order may be divided into multiple packages that arrive on different days.
Receiving one package does not necessarily mean the rest of your order is missing.
Can I change my order?
If you need to change your order, contact support@roseniq.com within 24 hours of placing it.
We will do our best to assist you.
Once an order has been processed or shipped, changes may no longer be possible.
Can I change my shipping address?
Please contact support@roseniq.com as soon as possible.
If your order has not yet been processed, we may be able to update the address.
Once the order has shipped, we generally cannot change its destination.
Can I cancel my order?
Please contact us as soon as possible at support@roseniq.com.
If the order has not entered fulfillment, we may be able to cancel it.
Orders that have already been processed or shipped may no longer be eligible for cancellation.
Can I return my order?
Eligible unused and unopened products may generally be returned within 30 days of receiving your order.
Because Roseniq sells beauty and personal care products, opened or used products may not be eligible for return for hygiene and safety reasons.
Please contact support@roseniq.com before returning anything.
Can I return an opened cosmetic or skincare product?
Generally, opened, used, tested, or unsealed beauty and personal care products cannot be returned for hygiene and safety reasons.
This does not apply to eligible claims involving damaged, defective, or incorrect products.
What if my product arrives damaged?
Contact support@roseniq.com within 14 days of receiving your order.
Please include:
- Your order number
- A description of the damage
- Clear photographs of the product
- Photos of the packaging where appropriate
We will review your request and provide an appropriate solution.
What if I received the wrong product?
Contact support@roseniq.com with your order number and photos of the item you received.
Our team will review the issue and assist you.
What if something is missing from my order?
First check whether your order has been divided into multiple shipments.
If you believe an item is missing, contact support@roseniq.com and include your order number and the name of the missing product.
How long does a refund take?
Once an eligible refund has been approved and processed, it will normally be sent back to your original payment method.
Your bank or payment provider may require approximately 5–10 business days to display the refund.
Do I have to pay return shipping?
Unless the product was received damaged, defective, or incorrect, return shipping costs may be the customer's responsibility.
Original shipping fees are generally non-refundable unless otherwise required by applicable law.
Do you offer exchanges?
Exchange availability depends on the product and current stock.
Please contact support@roseniq.com for assistance.
In some cases, the simplest option may be to return an eligible product and place a new order.
Will I have to pay customs fees?
International shipments may be subject to import duties, taxes, VAT, customs fees, or other charges imposed by your destination country.
These charges may be the customer's responsibility.
Are the product colors exactly the same as the photos?
We make reasonable efforts to display products accurately.
However, actual colors may vary slightly depending on your device display, lighting, photography, packaging updates, or manufacturing batches.
How do I know whether a beauty product is suitable for me?
Please review the product description, ingredients, instructions, and warnings before use.
Individual skin, hair, and personal care needs vary.
If you have allergies, sensitivities, skin conditions, or other health concerns, consult an appropriate healthcare professional when necessary.
What should I do if a product causes irritation?
Stop using the product.
Follow any instructions provided on the product packaging and seek appropriate professional advice if symptoms persist or are severe.
Is my payment information secure?
Payments may be processed through third-party payment providers that use their own security systems.
Roseniq does not necessarily receive or store your complete payment card information.
How can I unsubscribe from promotional emails?
Use the Unsubscribe link included in our promotional emails.
You may still receive necessary transactional communications concerning your orders, payments, shipping, returns, or customer service.