Return & Refund Policy
At Roseniq, we want you to be satisfied with your purchase.
If you experience an issue with your order, please review the policy below and contact us at support@roseniq.com if you need assistance.
30-Day Return Policy
Eligible products may be returned within 30 days of receiving your order.
To be eligible for a return, products must generally be:
- Unused
- Unopened
- Unworn, where applicable
- In their original condition
- In their original packaging
- Accompanied by proof of purchase
Please contact us before returning any product.
Returns sent without prior authorization may not be accepted.
Beauty & Personal Care Products
For hygiene, health, and safety reasons, certain beauty and personal care products cannot be returned after they have been opened, used, tested, or unsealed.
This may include:
- Opened cosmetics
- Used skincare products
- Opened hair care products
- Used personal care products
- Products with broken hygiene or safety seals
- Used beauty tools or accessories
- Products that cannot be resold for hygiene reasons
If an item is defective, damaged, or incorrect when received, please contact us even if it falls into one of these categories.
How to Request a Return
To request a return, email:
Please include:
- Your order number
- The product you wish to return
- The reason for the return
Our customer support team will review your request and provide the next steps if your return is eligible.
Please do not return products before receiving return instructions from us.
Damaged or Defective Products
Please inspect your order after delivery.
If you receive a damaged or defective product, contact us within 14 days of receiving your order.
Email support@roseniq.com and include:
- Your order number
- A description of the problem
- Clear photos of the damaged or defective product
- Photos of the packaging where appropriate
After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.
Incorrect Items
If you receive a product different from the one you ordered, please contact support@roseniq.com.
Include your order number and clear photos of the product you received.
We will review the issue and provide further instructions.
Missing Items
If your order arrives with one or more products missing, please contact:
Please include your order number and details of the missing item.
Keep in mind that some orders may be shipped in multiple packages and may arrive separately.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will normally be issued to the original payment method.
Your bank, card issuer, or payment provider may require additional time to process and display the refund.
Please allow approximately 5–10 business days after the refund has been processed for it to appear in your account.
Shipping Charges
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or otherwise required by applicable law.
Return shipping costs may be the responsibility of the customer unless the product was received damaged, defective, or incorrect.
Order Cancellations
If you wish to cancel your order, please contact us at support@roseniq.com as soon as possible.
We will do our best to accommodate cancellation requests before the order has been processed or shipped.
Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.
Exchanges
If you would like to exchange an eligible product, please contact support@roseniq.com.
Depending on product availability, we may ask you to return the original product and place a new order.